FAQs

Please read our FAQs to learn more about our service.

 

How often should I have my carpets cleaned?

Many of the carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

What process do you use to clean carpet?

Father and Son is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning is done with the “portable hot water extraction” method.

How long does the carpet take to dry?

The normal drying time is anywhere between 6 to 12 hours. The carpet will only remain damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down, moisture does not penetrate.

How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market. All of our products are environmentally friendly and safe for kids, and pets too!

What are those ugly black lines around the baseboards and under doorways?

If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a buildup has occurred. This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!

Do you guarantee your work?

Father and Son has an 100% customer satisfaction guarantee, If you are not completely thrilled with the service provided, Father and Son will rush back to your location at NO CHARGE and NO OBLIGATION to make things right.

Are you insured?

Yes.

Can you get pet odor out of my carpet?

Pet odor is a very common problem. At Father and Son we can help you deal with your pet challenges. From minor problems to major headaches Father and Son can help find the solution that works best for you.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet, then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

At Father and Son we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Father and Son we can help you meet those challenges.